DEUTZ Australia’s spare parts crew is working hard to ensure that crucial machinery remains operating during the COVID-19 crisis.
The team has adjusted well and adopted social distancing practices to continue servicing customers in securing the parts they need to keep their machines operating.
DEUTZ Australia Spare Parts Manager Dylan McCabe says staff members are working hard and generally in high spirits.
“The workload has increased due to different working arrangement, as it is a substantial adjustment. We are working hard to conduct business as usual with minimal delays,” he says.
DEUTZ After Sales (Service & Spare Parts) has a network of more than 70 service outlets throughout Australia, New Zealand and the Pacific Islands.
The team also offers DEUTZ Xchange, a cost-effective and environmentally friendly alternative that uses professionally refurbished components with all wearing parts replaced by genuine new DEUTZ parts.
Current challenges include increased operating costs and having no more than two people from each department in the office at the same time.
“We have also temporarily shuffled people around in the department to ensure people are not working in close proximity,” Dylan says.
“Sales have been slightly affected, but our biggest downfall is increased costs relating to international freight due to airline closure and the high demand for international freight.”
Throughout all DEUTZ Australia departments, some people are permanently working from home and others are on a roster of working from home and in the office.
The spare parts department has someone onsite every day, providing staff feel safe to do so.
“There has been no real change in the type of parts people are purchasing because if it needs to be replaced, it needs to be replaced regardless of the current situation,” Dylan says.